Aperçu
Freshdesk is the help desk support teams use to handle customer tickets across email, chat and phone. Connect Freshdesk as a source and Slite can answer questions from your Freshdesk tickets and their conversations, contacts, companies, agents, groups and solution articles alongside your internal docs, so product and success teams can see what customers are reporting without a help desk seat.
Comment ça marche
Copy your API key from your Freshdesk profile. Then add Freshdesk under Agent sources in Slite's settings with your Freshdesk server URL and API key, and Slite can answer from your tickets, contacts and solution articles. An admin can share the connection with the whole workspace, or each person can connect their own account.
Need help setting up your Freshdesk integration with Slite? contact support .
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